The International Rail Transport Committee (CIT) and the International Union of Railways (UIC), with the kind support of Danish Railways (DSB), would like to invite staff from the claims, sales, and legal departments of their member organisations to the Passenger Claims Conference, which will held in person in Copenhagen, Denmark, on Wednesday 24 September 2025. This year’s main topic is the role of mediation, conciliation, and arbitration in resolving passenger-related disputes.

The first session will provide a general overview of alternative dispute resolution methods, followed by contributions from railway sector representatives who will present practical examples of how mediation is implemented in their countries and companies.

The second session will focus on the ever-relevant topic of the legal implications of force majeure in passenger transport, including examples of how railway undertakings manage unforeseen events in practice. This will be complemented by a presentation of UIC’s technical work on supporting multimodal journeys and implementing real-time timetable data to enhance the passenger experience.

The highlight of the conference will be a workshop, including an interactive session on the conference topics, followed by case analyses. These will cover both the typical and complex cases currently faced by claims handling departments, including a case study on resolving passenger claims through mediation, conciliation, and arbitration.

On 17 September 2025, one week before the conference, the participants will also have the chance to join an optional online training session on claims handling and CIT’s Agreement on Claims Handling (AIV). This session will therefore provide a valuable complement to the case discussions held during the conference.

Please save the date for this event. The conference offers a unique opportunity for networking, knowledge sharing, and open discussion on unresolved issues and disputed cases.

Registration form:

Invitation: